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Cancellation and Returns

Updated on : 20th March 2019

To cancel your order placed on SchoolChamp website, please follow these steps :
You can cancel your order upto 12 hours from the time you placed the order.
·      You can cancel your order by writing to us on support@electrocon.net
·      You can speaking to our customer support team on +91-22-2756 3637 to cancel your order.

When the order is cancelled within 12 hrs., we refund your total amount in the same account or mode through which you made the payment on our website.
 
To return a product to SchoolChamp, please follow these steps :
If you have been delivered a wrong product which you did not order, or you received the product in a damaged condition, you can return such products for exchange from SchoolChamp within 3 days of the delivery date. 
·      You can write to us on support@electrocon.netor speak to our customer support team on +91-22-2756 3637. 
·      Once the return ticket is generated at our end, we shall mail you a label which you need to print and paste on the packing.  
·      Pack the item nicely in a similar manner as your received and pasted the return ticket label on it. 
·      Keep the item ready for pick up by our partner courier company.
·      We offer pick-up facility in selected locations basis our courier serviceability. 
·       We shall send you a confirmation email and SMS as soon as we receive the shipment at our warehouse and process your payment refund.

SchoolChamp assures you a hassle free cancellation and return process. Call center number +91-22-2756 3637 is operational during office hours 9:30 AM to 5:30PM Monday to Friday.